Properly managing and monitoring IT performance in complex environments with a mix of platforms (Unix, Linux, Windows, VM, Citrix) and databases (Oracle, SQL) is a specialist task and forms the basis for effective Availability Management and Capacity Management. We recommend the use of the Foglight suite of our partner Quest Software. With this tool-set, both proactive (anticipating and preventing performance problems) as well as reactive (identifying and resolving performance problems) managing and monitoring of IT performance becomes possible, in test as well as production environments. Foglight also can be used for reporting on SLAs of outsourced services.

Remote Performance Monitoring
Effectively evaluating and dealing with performance alerts and messages from the tool-set is a specialist skill, often not available in smaller organisations. With Performance Manager, we offer a unique range of services:

• Remote performance monitoring, up to 24 x 7
• Rental of the performance monitoring tools
• Reporting, analysis and advice

This service is provided on the basis of a Service Level Agreement for fixed, relatively low monthly fees.

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